Terms of Service

Acceptance of Terms

By placing an order through Baggu’s website, you agree to abide by these Terms of Service. If any part of these terms does not meet your expectations, please do not use our website to place an order.

Order Accuracy and Availability

We strive to provide accurate pricing and product descriptions for all items including bags, MoMA collaborations, and new arrivals. However, if a pricing error or incorrect product description occurs, Baggu reserves the right to cancel the order and issue a full refund. We may also limit quantities on any product to ensure fairness. If an item is out of stock, we will notify you promptly.

Order Changes and Cancellations

Once an order is placed, it cannot be modified to add or remove items. Changes to shipping addresses or full order cancellations are only possible within a very short window after the order is submitted. If needed, please contact us immediately through our contact page to request changes, although we cannot guarantee that changes will be accommodated.

Shipping Responsibilities and Risks

You are responsible for providing an accurate shipping address at the time of purchase.
If a package is returned to us due to an incorrect address, we will assist in reshipping the order, but additional shipping fees may apply.
International shipments may incur customs fees and import duties, which are the sole responsibility of the recipient. We have no control over these charges and cannot provide estimates.
Delays caused by carriers, weather conditions, or other factors beyond our control are not the responsibility of Baggu.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us through our contact page. We will work with you to determine the next best steps to resolve the issue.